Refund Policy

1. Our Guarantee

We stand behind the quality of every software product we sell. If you are not satisfied with your purchase for any reason, you may request a full refund within 30 days of the purchase date — no questions asked.

2. Eligibility

To be eligible for a refund:

• Your refund request must be submitted within 30 calendar days of your original purchase date.
• You must provide your order confirmation number or the email address used at checkout.
• Refund requests after 30 days will be considered on a case-by-case basis and are not guaranteed.

3. How to Request a Refund

Contact our support team using any of the methods below:

• Email: support@iccvermontusa.info
• Phone: +1 (252) 422-0506

Please include your order number, the product name, and a brief description of the issue. We aim to respond within 1–2 business days.

4. Refund Processing Time

Once a refund is approved:

• Credit card refunds are processed within 5–10 business days and will appear on your statement within 1–2 billing cycles.
• ACH bank transfer refunds are processed within 3–5 business days and may take an additional 1–3 business days to appear in your bank account.

5. Non-Refundable Items

The following are not eligible for refunds:

• Purchases made more than 30 days ago (unless approved at our discretion).
• Products where the license key has been used to activate the software on more than 3 devices.
• Purchases made under promotional pricing where the terms expressly excluded refunds.

6. Chargebacks

We strongly encourage you to contact us before initiating a chargeback with your bank. Unauthorized chargebacks may result in account suspension and additional processing fees. We are committed to resolving any issue promptly and fairly.

7. Contact Us

NICOLE S SCHARAGA / ICC Vermont USA
4 Martine Ave 603, White Plains, NY 10606
support@iccvermontusa.info
+1 (252) 422-0506